The Ohio Valley Regional Transportation Authority (OVRTA) and the Eastern Ohio Regional Transit Authority (EORTA) operate their transit program without regard to race, color, national origin, and disability in accordance with Title VI of the Civil Rights Act and Section 504 of the Rehabilitation Act of 1973. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with OVRTA / EORTA.

How do I file a complaint?

You can call us at 304-232-2190, download and use our Title VI/ADA complaint form (click here), or request a form by writing or visiting OVRTA / EORTA, 21 S. Huron Street, Wheeling, WV 26003.

You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

– Your name, address, telephone number, and e-mail address. (See Question 1 of the Complaint Form.)

– How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged act(s) of discrimination, and any other relevant information. (See Questions 6, 7, 8, and 9 of the complaint form.)

– The names of any persons, if known, who could be contacted for clarity of your allegations. (See Question 10 of the Complaint Form.)

Please submit your complaint form to the office or email address or the fax number listed below:

Lisa Weishar, Executive Director
OVRTA / EORTA
21 S. Huron Street
Wheeling, WV 26003
Fax: 304-232-0811
Email: weishar@ovrta.org

Do I obtain assistance with filing a complaint?

If you are unable to complete a written complaint or if information is needed in another language, we can assist you. Please contact us at 304-232-2190 or moreinformation@ovrta.org.

How will your complaint be handled?

OVRTA / EORTA investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. You will receive an acknowledgement letter informing you as to whether we will investigate the complaint.

OVRTA / EORTA will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, the complainant will have ten (10) days from the date of the letter to send the requested information. If the requested information is not received, we may administratively close the case. A case also may be administratively closed if the complainant no longer wishes to pursue the case.

After an investigation is complete, OVRTA / EORTA will issue you a letter summarizing the results of the investigation by stating the findings and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing to the OVRTA / EORTA Executive Director within seven (7) days after the date of the results letter, stating with specificity the basis for the reconsideration. The Executive Director will notify you of his/her decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Executive Director will issue you a determination letter upon completion of the reconsideration review.

Do I have other options for filing a complaint?

We encourage that you file the complaint with us. However, you may file a complaint with the Federal Transit Administration.

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590.

How do I obtain more information on OVRTA / EORTA’s nondiscrimination program?

For more information on OVRTA / EORTA’s nondiscrimination obligations and program, please contact us at 304-232-2190 or moreinformation@ovrta.org.